Refund

Unfortunately we do not offer refunds for this specific time period. However, if the customer believes that the item that they have received was either damaged, used, or not in the condition as advertised, please follow the instructions down below.

1. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

2. To start a return, you can contact us at wicked.one.store1@gmail.com with the reasoning of the return and the information provided above.

3. We will review the reasoning and if your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exceptions / non-returnable items
- If the item is not in the same condition as received, returns are not permitted.

- If the item was not defected, damaged, etc.

- If the customer sends the item back without fulfilling the return process.

Cancellations for pre-orders

- During the pre-order period, if the customer would like to cancel his/her order for their personal reasons, please contact us at head wicked.one.store1@gmail.com

- However, once the inventory arrives and the shipping label is created, the customer will not be able to cancel their order.

Exchange for pre-orders

- If the customer would like to change their size during the pre-order stage, dependent on what size the customer would like to change to, we will try our best to satisfy the customer. THIS DOES NOT GUARANTEE AN EXCHANGE.

- Hoodies and shirts can not be exchanged because of the price difference.

Shipping carrier

- WE ARE NOT RESPONSIBLE FOR THE SHIPPING IF THERE IS AN ISSUE WITH THE CARRIER.

Once a refund is accepted

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at wicked.one.store1@gmail.com

We sincerely appreciate your engagement with our services. In order to facilitate the cancellation of your recent order, we kindly request that you furnish us with the pertinent order number associated with your transaction. Your cooperation in providing this information will assist us in expeditiously processing the cancellation on your behalf.

Upon successful cancellation of your order, a confirmation email will be promptly dispatched to your registered email address. We assure you that the necessary steps will be taken to initiate the reimbursement process. It is important to note that the funds, equivalent to the transaction amount, will be returned to your original payment method within the stipulated time frame of 3-5 business days.

Please be advised that the aforementioned business days exclude weekends and public holidays. We appreciate your understanding and patience as we work diligently to ensure a seamless resolution to this matter.
Should you have any further inquiries or require additional assistance, our dedicated customer support team is at your disposal and can be reached via [contact information]. Thank you for choosing our services, and we look forward to serving you with the utmost dedication in the future!

Shipping

• Once we have received the inventory, we will package the items individually, and each customer will receive an email confirming the order has been shipped + the tracking number.
• The shipping price for international shipping is the shipping price that is given by the system, and there is no "set" amount for international shipping. It will depend on where the customer resides in.

Shipping provider

WE ARE NOT RESPONSIBLE FOR THE SHIPPING IF THERE IS AN ISSUE WITH THE CARRIER.

We recommend going with your recommended size for the more boxier and oversized fit or sizing down for a regular fit. The sizing for the hoodie runs slightly oversized, but we would recommend you to go true to size.

PLEASE CHECK OUR SIZING CHART FOR YOUR PERSONAL APPLICABLE SIZE.

If you have further questions/recommendations for your size, please email us at wicked.one.store1@gmail.com or send us a direct message on instagram @wiced1.store